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Care Connection Spec II
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89814506

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Novant Health System

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  Job posted:   Fri May 18, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Care Connection Spec II
Care Connection Spec II
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Job ID 201522 Date posted 05/15/2018 Facility Novant Health Corporate Department Care Connections CallCenter WS Salary

Pay ranges are posted for your convenience. Placement within the ranges will be based on your experience.

Hire Rate: $14.00

Mid Rate : $18.57

Max Rate: $23.22

Work Schedule

+ Part time

+ 2nd shift

+ 20 hours per week, and every other weekend

Location: Charlotte, NC

Job Summary:

As part of the contact team servicing consumers interested in Novant Health services, the Care Connection Specialist is responsible for ensuring a positive consumer experience by educating consumers, responding to questions, scheduling appointments, assisting consumers in completing registration online and over the phone, verification activities, and accurately updating our contact management system. Serves as a resource to both consumers and staff. Responsible for identifying source of payment and collecting payment and interfacing with insurers, members of the hospital and medical staff. Responsible for both administrative and clerical support to the department, either as part of a team or individually, to ensure operational effectiveness.


+ Education: High school diploma required. Bachelor's degree preferred.

+ Experience: Minimum of two years' experience in customer service, customer relations and/or administrative support in a medical environment required.

+ Additional skills required: Excellent interpersonal and communication skills using "remarkable" customer skills, possesses experience and competency in customer relation skills in a professional environment. Ability to organize and prioritize work in a stressful environment, be detail-oriented and have excellent time management. Excellent critical thinking and problem solving skills. Above average computer proficiency and ability to multi-task, working on multiple internet platforms while conversing with a consumer. Ability to assertively recommend appropriate care based on your professional training. Team player who is positive and self-motivated. High level of integrity. Basic medical terminology. Ability to use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases; Ability to successfully complete generic and department-specific skills validation and competency testing. Possess demonstrated knowledge of insurance plans and coordination of benefits, registration processes, collection and cash receipting in compliance with regulatory standards, emergency codes and appropriate responses, and applicable federal and state healthcare regulations.

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